Best Incident Management Software for Motor Carriers

As a transportation Safety Director, keeping your drivers — and other motorists — safe on the roads is tough. When you factor in your other responsibilities like complying with Department of Transportation regulations and managing incidents, it’s a tall order. 

In short, you don’t want to do this job without the proper tools in place. When it comes to incident management, manual tracking via hard drive folders or spreadsheets isn’t going to cut it. The repercussions of mismanaging incidents could be severe: increased insurance premiums, costly lawsuits, future safety issues up to losing your operational authority. 

Safety Directors need a complete incident management system that features mobile-friendly access for drivers on the road, integrates with other platforms, offers real-time reporting and allows for streamlined communication internally and externally.

Criteria for Evaluating Incident Management Software

Like any software you implement in your business, you should evaluate incident management software based on the features available and whether they’re right fit for your company. 

Consider these questions: 

• Is the software focused on improving the claims process, reducing accidents and ensuring compliance with Department of Transportation regulations?
• How well will the software integrate with our existing systems?
• Is it intuitive, easy to use and mobile-friendly?
• What does the ramp up period look like?
• Does it provide the insights needed to make data-driven safety improvements?
• Does it fit our budget?

Next, narrow down your options and contact your vendors of choice for demos or trials. 

Top Incident Management Software for Motor Carriers

To help you start your search for the right solution, here’s a list of incident management  software categories and options for transportation companies. 

Recruiting, Compliance & Training Software

Avatar

Avatar is a centralized platform built to support fleet safety, compliance and driver management. Its Incident Management feature gives safety teams the ability to triage incidents on the fly, capturing key details related to accidents, near misses and violations as they happen. The system helps track and analyze trends, surface potential risks and highlight exposure that could impact operational performance or financial loss.

• Mobile incident capture & claims submission: Yes
• Risk prevention dashboard: Yes
• Incident tracking and management: Yes
• ELD/telematics integration: Yes
• Pricing: Included with DriverHub
  
  

TruckRight

A transportation recruiting, compliance and management software with a module for managing accidents and violations. Features include an accident registry and corrective action management.

• Mobile incident capture & claims submission: No
• Risk prevention dashboard: No
• Incident tracking and management: Yes
• ELD/telematics integration: No
• Pricing: Included with TruckRight
  
  

Tenstreet

A transportation recruiting, compliance and safety management software with a module for managing accidents and violations. Features include an accident registry and corrective action management.

• Mobile incident capture & claims submission: Yes
• Risk prevention dashboard: Partial
• Incident tracking and management: Yes
• ELD/telematics integration: Yes
• Pricing: Unavailable

Fleet & Transportation Management Software

Motive

Motive, formerly KeepTruckin, is a fleet management software that incorporates GPS tracking, dash cam, artificial intelligence and other technologies. It helps manage accidents by providing automated collision reports. 

• Mobile incident capture & claims submission: No
• Risk prevention dashboard: No
• Incident tracking and management: Yes
• ELD/telematics integration: Yes
• Pricing: Unavailable
  
  

Samsara

Samsara is a fleet management platform that incorporates telematics, dash cams, ELD compliance, behavior monitoring and more. Samsara offers incident detection, recording and review as part of its driver monitoring features. 

• Mobile incident capture & claims submission: No
• Risk prevention dashboard: Yes
• Incident tracking and management: Yes
• ELD/telematics integration: Yes 
• Pricing: Unavailable
  
  

Trucking Hub

Trucking Hub is a transportation management system with a safety management component that includes accident reporting and claims management. 

• Mobile incident capture & claims submission: No
• Risk prevention dashboard: Yes
• Incident tracking and management: Yes
• ELD/telematics integration: Yes
• Pricing: Unavailable

Environmental, Health & Safety and Risk Management Information Software

KPA

An EHS platform, KPA offers incident management software that allows users to track, capture and distribute incident data. 

• Mobile incident capture & claims submission: No
• Risk prevention dashboard: Yes
• Incident tracking and management: Yes
• ELD/telematics integration: Yes
• Pricing: Unavailable
  
  

Origami Risk 

Origami Risk is an RMIS that connects data, automates workflows, provides access to analytics and insights and improves collaboration and communication. It is designed for large fleets like DHL.

• Mobile incident capture & claims submission: No
• Risk prevention dashboard: Yes
• Incident tracking and management: Yes
• ELD/telematics integration: Yes
• Pricing: Unavailable

If you’re tired of working in spreadsheets and disconnected systems, and you know you need a more effective way to track incidents and submit and manage insurance claims, reach out to Avatar today to learn more about our DriverHub Incident Management feature.