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Features   /   Incident Management


Incident Management

DriverHub's Incident Management feature centralizes your entire incident response—from real-time triage and documentation to compliance tracking, follow-ups and post-incident training.

Incident Management Feature

TRUSTED BY OVER 5,000 SAFETY, HR AND COMPLIANCE TEAMS

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How the Incident Management Feature Helps Motor Carriers

Centralize Your Incident Data

Centralize Your Incident Data

  • Repository for all incident-related documentation including reports, media, notes and tasks
  • You and your stakeholders have access to consistent information, enhancing your efficiency and data integrity

Submit Incident Details From Your Phone

  • When incidents occur, you or your team quickly report essential details immediately from your phone
  • Standardize the initial questions about an incident to help categorize severity
  • Receive timely notifications, enabling a faster response and reducing the chance of forgotten information
Submit Incident Details From Your Phone
Standardize the Incident Information

Standardize the Incident Information

  • Use a standardized incident form to capture critical details
  • Manage follow-up tasks, assign them to users and track their completion, all within the incident record
  • Eliminate the need for manual chasing and disparate to-do lists

How Avatar Stacks Up Against Other Incident Management Providers

10 out of 10

Users found the Incident Management feature to improve their process.

 

24/7 Access

Accessible from your phone or computer, 24 hours day, 7 days a week, 365 days a year

 

50% Reduction

In the time it takes to submit an incident using the new Incident Management feature.

 

Share Large Incident Files Via a Link

Share Large Files Via a Link

  • Upload all related files (photos, police reports, repair estimates, videos) to the incident record
  • Securely share selected files or a bundle of files with internal or external parties via a unique link
  • You control what's shared

Dashboard for Status and Trend Analysis

  • Get reporting at your fingertips
  • Access pre-filtered "Quick Views" for DOT Reportable Accidents and Insurance Reportable incidents
  • Review in DriverHub or export to a CSV file
  • Use the data trends to plan safety meetings and reduce risks
Incident Management Dashboard for Status and Trend Analysis
DriverHub Roster Sync 2

Samsara Integration to Associate Vehicles and Trailers

  • Integrate with Samsara to enable automated linking and attachment of relevant data to your driver, vehicle and trailer incident records
  • Streamline how you collect critical evidence and ensure its timely availability within your centralized system

Make Your Whole Team Happy

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Safety Director

"I am automatically notified when a new high-severity incident is logged or when a critical task assigned to my team becomes overdue, so that I can ensure prompt attention and action."

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Administrator

"With the Incident Management feature, I can securely share specific incident files (like videos or photos from Samsara) with our insurance adjuster via a simple link, so that we can expedite the claims process."

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Driver Supervisor

"I have a simple way to report the basic details of an incident from my mobile device immediately after it happens, so that the safety team is alerted and can begin the formal documentation process."

Frequently Asked Questions

What is the Incident Management feature?

The Incident Management feature provides a centralized system for all incident-related data, automates key workflow steps, integrates with essential systems like Samsara and offers robust reporting capabilities.

What is the positive impact for Motor Carriers?

The Incident Management feature replaces inefficient, manual processes and fragmented data sources (like spreadsheets and network drives), enabling users to manage incidents more effectively, ensure compliance, and gain clear visibility into their incident landscape.

Why is it important?

The Incident Management feature centralizes your incident data and streamlines workflows, empowering you to manage vehicle incidents efficiently and gain actionable insights to improve safety.

Does the Incident Management feature integrate with Samsara?

Yes. The Incident Management feature allows you to link Samsara telematics events, pull driver-submitted PDF reports and attach relevant video media directly to the incident record. This ensures critical evidence from Samsara is centrally stored and easily accessible within the context of the incident.

Free Incident Management Resources

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Start Using the Incident Management Feature

The Incident Management feature is included with all DriverHub subscriptions. Watch a recorded demo, schedule 1:1 meeting with sales or start your free trial.