Polynesian Adventure Tours Uses DriverHub To Get 100% Compliant

Challenge Faced

The team at Polynesian Adventure Tours, a family-owned and locally-operated company in Honolulu, Hawaii, was drowning in paper files. They needed a solution other than filing cabinets and manual processes to better manage their human resources and safety departments, save time and always be audit-ready. 

The Turning Point

Avatar’s DriverHub platform came highly recommended to Polynesian Adventure Tours from Kevin Fischer, vice president of operations at sister company Transportation Charter Services.

Safety Director Michael Oh signed on with Avatar and has been using DriverHub since August 2024, gradually digitizing files and converting to automated processes — with wonderful results. 

Solutions & Strategy

Right away Polynesian Adventure Tours became more efficient and improved compliance confidence thanks to DriverHub’s texting & email inbox, electronic driver qualification files and automated medical examiner verification tool. 

Texting & Email Inbox

Now, Michael texts or emails drivers directly from DriverHub to communicate with them or their manager about outdated records, and drivers can quickly and conveniently submit documents via text message. By using this feature for drivers marked as “do not dispatch,”

Michael resolved missing records issues and brought Polynesian Adventure Tours to 100% compliance.

He also uses the “send welcome email” function in DriverHub to contact new drivers and the “trigger termination workflow” when drivers resign from the company. 

Electronic DQ Files

With DriverHub, Michael stores all driver qualification files in a secure, accessible digital format instead of in physical filing cabinets or static computer files.

The platform ensures Polynesian Adventure Tours is always prepared for a Department of Transportation audit because driver records are well organized and easy to access with a few clicks or a quick search. 

Automated Medical Examiner Verification

Before joining Avatar, Michael was manually uploading drivers’ medical certificates to their records and was medical examiners in the National Registry one by one.

With DriverHub, he has access to the AvatarAssistant’s AI-powered Med Card Scanner, which extracts data such as expiration dates and automatically verifies medical examiners — a feature he calls “phenomenal.”

He no longer has to manually verify MEs on the registry and capture a screenshot for each one. He also can set up reminders using the “select days until MVR expires” feature to prompt him to run an MVR when needed. 

Outstanding Results

Onboarding with DriverHub has been the right choice for Michael and the team at Polynesian Adventure Tours, saving them many hours a week while streamlining recordkeeping and communications and ensuring compliance. 

Other benefits of choosing DriverHub include: 

• No More Bottlenecks: With all of the driver documents and data living on a centralized platform, the safety director no longer has to be the middleman to provide information to other departments. Colleagues can access the information they need in the system themselves. 
• Proactive, Not Reactive Mindset: DriverHub’s ability to automatically remind drivers of expiring or out-of-compliance documents improves compliance and frees up Michael’s time to focus on people, safety and training.
• Live, Real-Time Information: See at-a-glance who should or should not be on the road, and receive alerts if there are issues. Ensuring information is current and compliant is made much easier with an automated, digital platform that integrates with other software systems. 

“I am looking at, on average, this system saving me probably in the neighborhood of at least eight to nine hours a week. I don’t have to go all over the place. I have a one stop shop, and it’s all done.” 

— Michael Oh, Safety Director, Polynesian Adventure Tours